GDP solutions
Practical AI solutions for local service businesses
We start with the problems affecting your business, your customers and the people doing the work. Then we design the right combination of research, content, customer assistance and automation to solve them.
Important decisions stay in the owner's hands. That is not a caveat. It is the model.
Request a Private PreviewBusiness Visibility and AI Readiness
If the internet cannot agree on your business, customers will struggle to trust what they find
GDP finds missing, outdated or conflicting information and turns it into a practical improvement plan.
Entity Consensus Report
We begin with your confirmed Google Business Profile or Google Maps record, then compare it with public information about your name, contact details, services, service areas, hours, listings, reviews, photographs, website accessibility and structured data.
The report separates verified facts, sourced observations, reasonable interpretations and matters that still need your confirmation. We do not fill gaps with guesses or promise rankings, enquiries or inclusion in an AI-generated answer.
AI Discovery Question Simulation
Customers search in many different ways, and AI services may break one question into several related enquiries. We simulate realistic discovery questions such as:
- "[Business name] reviews"
- "Does [Business name] service [suburb]?"
- "[Service] prices in [city]"
- "Best-rated [service] near me"
- "[Business name] opening hours"
- "Does [Business name] provide emergency service?"
- "Is [Business name] licensed and insured?"
We check whether dependable public evidence can answer those questions consistently. This often reveals gaps that are difficult to notice from inside the business.
A dependable information foundation
Once you confirm it, the resulting business information can support your website, public profiles, listings, customer communications, assistants, automation and internal team reference.
Practical priorities, not a report that sits in a drawer
We separate what can be corrected directly, what needs your confirmation, what is controlled by another platform and what remains a hypothesis worth testing. Public changes remain subject to your approval.
What this gives you: a clearer, more dependable public presence that customers and emerging AI services can understand.
Back to all solutionsReputation and Customer Proof
Your customers say good things. We help more people hear them.
Turn approved reviews and authentic footage into useful customer proof without changing the substance of the experience.
Five-Star Review Videos
A strong review can become a short visual story, including a vertical review video, customer-story clip, captioned social video, review graphic or private watermarked demonstration. Approved versions can be prepared for Facebook and Instagram Reels, YouTube Shorts, TikTok, Pinterest, your website or a private presentation.
Creating the asset and publishing it are separate decisions. You approve the final material, destination and timing before anything goes live.
Social Proof Narratives
We uncover the story inside genuine feedback: the problem the customer faced, what mattered to them, how your team responded and what changed. We shape it into clear content without inventing details or adding unsupported claims.
Team Morale Boosters
When customers praise an employee or the whole team, that recognition can become a memorable internal or public acknowledgement. It helps people see that their work matters and reinforces the behaviours customers value.
A Hybrid Production Director in Your Pocket
Real proof needs real footage
Generated presenters may explain a service or narrate an approved review. They must not imitate an actual customer's property, a genuine before-and-after result, work supposedly completed by the business, workplace conditions, real equipment in operation or employees who did not participate. Physical proof needs authentic footage.
GDP makes that easier with simple shot lists, smartphone filming guidance, privacy reminders and straightforward upload instructions.
Editing and approved distribution
We select the strongest moments, edit them into a clear story, add captions and approved branding, combine them with approved review material and prepare channel-ready versions. Generated elements may support the authentic footage, but they do not replace it. You retain control over what appears, where it appears and when it is published.
What this gives you: genuine proof of your people and work, transformed into content that helps prospective customers feel confident making contact.
Back to all solutionsCustomer Experience and Response
Be there when your customers are ready to talk
Help customers through the channels they already use while giving your team one clearer way to manage enquiries and follow-up.
Meet customers where they already are
Depending on your selected platforms, customer assistance can work across your website, Facebook, Instagram, Messenger, TikTok, WhatsApp, Telegram, SMS and voice. We introduce suitable channels in a manageable order and use the same confirmed business information across them.
One shared Inbox
Where the selected platforms support it, conversations can be brought into one shared Inbox. Your team can see the source, review what was said, assign responsibility, hand over from an assistant to a person and identify what still needs attention.
A Customer Workflow Board
A Kanban-style Customer Workflow Board can organise enquiries around the way your business actually works, such as New Enquiry, Needs a Response, Information Required, Suitable Opportunity, Quote in Preparation, Appointment Booked, Follow-Up Due, Completed and Not Proceeding.
The board should reflect your real process rather than impose a generic sales funnel. You and your authorised team retain the ability to inspect, correct, reassign and control each record.
Built on verified business information
The assistant is grounded in information you have confirmed, including services and service areas, hours, pricing rules, appointment rules, frequently asked questions, permitted commitments, escalation conditions and the source and verification date for important answers.
Useful assistance without invented promises
An assistant can explain confirmed services and areas, answer common questions, collect relevant details, offer approved appointment options and flag when a person needs to step in. It should say so when it does not know, rather than guess or make an unauthorised commitment.
The C.A.R.E. Protocol
Good customer service begins before the answer. It begins by understanding the person, what they are trying to achieve and what matters to them in that moment.
C.A.R.E. means Context-Aware Relational Engagement. It helps an assistant listen for purpose, recognise frustration without pretending to be human, confirm what it has understood and respond from verified business information. It guides the conversation towards a useful next step while protecting the customer's ability to choose and the business's authority to decide.
When the situation requires judgement, care or responsibility beyond the assistant's role, it brings in a person.
The aim is not to make technology sound human. It is to make the experience feel more human - clear, respectful, responsive and genuinely helpful.
Photo-Assisted Enquiries
When it is easier to show a problem than describe it, a customer may provide a photograph. The assistant can identify visible details, ask useful follow-up questions and prepare a clear summary for the team without treating an image-based estimate as a professional inspection.
Safeguards must cover customer consent, storage and retention, embedded location data, faces, children, number plates, private addresses, permitted file types and a non-photo alternative. A person confirms any diagnosis, quotation or commitment.
Human handover from the start
The assistant's authority is defined before it acts. Commitments, quotations, complaint resolution and consequential messages remain with a person unless the business has expressly approved a narrow action under clear conditions. When a matter exceeds that authority, the assistant hands it over.
What this gives you: faster and more useful first responses, fewer lost enquiries and better-informed conversations when your team takes over.
Back to all solutionsMarket and Opportunity Intelligence
See what your market is already telling you
Bring customer questions, review themes, competitor signals and service opportunities into a clearer picture.
What we examine
Useful opportunities are often already visible in the language surrounding the business. We can examine:
- questions prospective customers repeatedly ask;
- themes in genuine reviews and the owner's responses;
- how comparable businesses explain their services and value;
- service gaps, customer frustrations and recurring points of confusion; and
- opportunities that fit your actual capabilities, service area and priorities.
Value Transformation Maps
We map the customer's starting situation, the barrier they face, what your business provides, the immediate result and the wider benefit. We also identify the evidence required to support each important claim.
The map can guide website messaging, customer-assistance content, social posts, sales conversations, service explanations, demonstration assets and future priorities.
A practical Opportunity Brief
The findings are organised into a short list of opportunities, why each may matter, the evidence supporting it and what would still need to be confirmed. This gives the owner something useful to assess rather than a collection of disconnected observations.
Evidence before certainty
Findings are classified as verified facts, sourced observations, reasonable interpretations or working hypotheses that still need testing. The analysis supports your judgement. It does not replace it.
What this gives you: clearer priorities and better-informed decisions about your messaging, services and use of time.
Back to all solutionsGoverned Business Automation
Let routine work flow. Keep important decisions human.
Start with the business process, then connect only the information, systems and actions needed to make it work.
Practical workflow examples
A governed workflow might record a new enquiry, check whether it falls within your service area, notify the right person, ask preliminary questions, offer approved appointment times, send permitted reminders or prepare content for review.
These are examples, not automatic inclusions. Each connection and action is selected and approved for the individual business.
Follow-up and retention
Suitable workflows can support appointment reminders, service follow-up, maintenance reminders and approved review or referral invitations through selected channels or digital wallet passes. Marketing permission remains separate from permission to respond to an enquiry.
Clear levels of authority
Knowing something is not the same as being allowed to act on it. Every workflow uses the same five authority levels:
The right level depends on the stakes, available evidence and your instructions.
Controls beyond the prompt
Important restrictions should also be supported by restricted accounts, narrowly permitted tools, separation between clients, approval requirements, recipient and destination confirmation, activity records, versioned configurations, fallback and recovery procedures, and periodic access reviews wherever the selected platform allows them.
Understandable and transferable
You receive clear documentation, copies of deliverables and available export or handover information. We will not describe something as portable when the platform does not support practical recovery or transfer.
What this gives you: less repetitive work and clearer oversight, with important decisions, commitments and exceptions remaining in human hands.
Back to all solutionsSee the work before making a major commitment
With your confirmed details and permission, GDP can prepare a private, watermarked preview containing an initial Entity Consensus Report, a sample review video and a demonstration of a C.A.R.E. Protocol enhanced customer assistant.
The preview is not a live customer system or approved marketing material. Nothing is published or connected without separate review and authorisation.